Terms of Use for VoiceLabs AI
Welcome to VoiceLabs AI. These Terms of Use govern your access to and use of our website, services, and the custom AI voice agents we create. Please read these Terms carefully.
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VoiceAgentLabsAI is a property of Mar Tech AI LLC, based in Georgia.
Welcome to VoiceLabs AI. These Terms of Use ("Terms") govern your access to and use of our website, services, and the custom AI voice agents we create (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.
Please read these Terms carefully as they contain important information regarding your legal rights, remedies, and obligations, including various limitations and exclusions, and a clause that governs the jurisdiction and venue of disputes.
Description of Services
VoiceLabs AI ("we," "us," or "our") provides custom AI voice agents for businesses and individuals ("Clients"). These agents are designed to interact with you, your customers, or other end-users ("End-Users") for various purposes as defined by our Clients. Our Services include the design, development, deployment, and maintenance of these AI voice agents.
Acceptance of Terms
By using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms. You affirm that you are of legal age to enter into this agreement or, if you are not, that you have obtained parental or guardian consent to enter into these Terms. You also agree that you are not a person barred from receiving services under the laws of the United States or other applicable jurisdictions.
Disclaimer of Warranties
Our Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied.
No Guarantee of Accuracy
We do not warrant that the information provided on our website or through our Services is accurate, complete, reliable, current, or error-free. Any reliance on the material on this site is at your own risk. The content may contain historical information, which is not current and is provided for your reference only. We reserve the right to modify the contents of our site at any time, but we have no obligation to update any information.
No Guarantee of Performance
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time, we may remove the service for indefinite periods or cancel the service at any time, without notice to you.
No Guaranteed Outcomes
VoiceLabs AI makes no representations or warranties regarding the performance, effectiveness, or outcomes of the AI voice agents we create. The success and results of using our AI agents depend on many factors beyond our control, including but not limited to the specific use case, implementation, and End-User interaction. We expressly disclaim any and all liability for the outcomes or results of our Services.
Limitation of Liability
To the fullest extent permitted by applicable law, you agree that VoiceLabs AI, its affiliates, directors, officers, employees, agents, contractors, interns, suppliers, and licensors will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Services or any products procured using the Service.
This limitation of liability also applies to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Liability for AI Voice Agent Actions
You acknowledge and agree that VoiceLabs AI is not responsible for the actions, statements, or data collection practices of the AI voice agents we create and deploy on behalf of our Clients.
Content and Communication
The AI voice agents may generate responses or engage in communications based on their programming and the data they are trained on. We are not liable for any content, advice, information, or statements made by an AI voice agent. Clients are responsible for the configuration and behavior of their custom agents.
Data Collection
An AI voice agent may collect data from End-Users as part of its function. The responsibility for how this data is collected, used, and protected lies with the Client who commissioned the agent. We are not liable for any data breaches, misuse of data, or failure to comply with privacy laws by our Clients or the AI agents they operate.
Important: You agree that you cannot and will not hold VoiceLabs AI liable for any action or inaction of the AI voice agents.
Indemnification
You agree to indemnify, defend, and hold harmless VoiceLabs AI and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
User Conduct and Responsibilities
You agree not to use our Services for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. You are prohibited from using the site or its content to:
- • Infringe upon or violate our intellectual property rights or the intellectual property rights of others
- • Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
- • Submit false or misleading information
- • Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service
- • Collect or track the personal information of others without consent
Service Availability
While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We may suspend or terminate services for maintenance, updates, or other operational reasons with reasonable notice when possible.
Payment Terms and Refund Policy
All fees are non-refundable unless otherwise specified in your service agreement. Payments are due in advance. We reserve the right to suspend services for non-payment. Refund requests must be submitted within 30 days of initial payment and are subject to our discretion.
Data Ownership and Usage Rights
You retain ownership of your data. By using our services, you grant us a limited, non-exclusive license to process your data solely for providing services. We may use anonymized, aggregated data for service improvement.
AI-Specific Disclaimers
Our AI voice agents are tools that require proper configuration and monitoring. You are responsible for:
- • Training your staff on proper AI agent usage
- • Monitoring agent performance and accuracy
- • Ensuring compliance with industry regulations
- • Implementing appropriate safeguards for your use case
Force Majeure
We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, or government actions.
Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of VoiceLabs AI or its content suppliers and is protected by international copyright and intellectual property laws. The custom AI voice agents and their underlying code, once delivered to a Client, are subject to the intellectual property agreements established in their respective service contracts.
Third-Party Links
Our Service may contain links to third-party websites or services that are not owned or controlled by VoiceLabs AI. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that VoiceLabs AI shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
Governing Law
These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States, without regard to its conflict of law provisions.
Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and VoiceLabs AI and supersede all prior agreements.
Assignment
We may assign these Terms without notice. You may not assign these Terms without our written consent.
Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Survival
Sections relating to liability limitations, indemnification, and dispute resolution shall survive termination of these Terms.
Changes to Terms of Use
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.
Contact Information
If you have any questions about these Terms of Use, please contact us:
Legal Inquiries
- • Email: legal@voiceagentlabsai.com
- • Subject Line: "Terms of Use Inquiry"
- • Response Time: Within 5 business days
General Support
- • General support: support@voiceagentlabsai.com
- • Technical issues: tech@voiceagentlabsai.com
- • Business inquiries: contact@voiceagentlabsai.com
Your Rights and Our Commitment
These Terms of Use are designed to protect both parties while enabling the innovative use of AI voice technology. We are committed to transparency, fairness, and legal compliance in all our business practices.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you have any questions or concerns, we encourage you to reach out to our legal team for clarification.